FAQ
How can I contact VegCare?
You can contact us at vegcare@outlook.com Our customer service team will be happy to assist you with any questions or concerns you may have.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you need to make changes or cancel, please contact us as soon as possible at vegcare@outlook.com
How do I know if my order went through?
You’ll receive an email confirmation with your order details once your purchase is complete.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-8 business days. Expedited shipping options are also available at checkout.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
Is my payment information secure?
Yes. We use trusted and encrypted payment gateways to ensure your data is always safe.
What is your return policy?
We offer returns within 14 days of delivery, provided items are unused and in their original condition.
Do I have to pay for return shipping?
No, return is completely free.
When will I receive my refund?
Refunds are processed within 14 business days after we receive and inspect your returned item.
